Terms and Conditions

TERMS AND CONDITIONS

This page contains Roobear Sleep & Play INC. terms and conditions. Please read these terms and conditions and policies carefully before ordering any Roobear product. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions and the information below.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are confirmed at checkout.
Please note that local charges may occur after checkout.

SHIPPING POLICY:

SHIPPING RATES: Roobear currently offers free shipping within Canada over $99 CAD. Please note that local charges may occur at customer’s expense.

Roobear charges flat rate shipping fees on all other orders depending on province and city.

We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.

SHIPPING METHODS: We ship using Canada Post for the majority of orders, however, in certain instances we may use other shipping outlets, such as UPS, DHL or Fedex. Customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package.

ESTIMATED FULFILLMENT TIME: REGULAR PRICED ORDERS depart from our warehouse within 3-5 Business Days of the date the order was placed (this does not include transit time with carrier). Please choose “Express” at checkout for faster fulfillment time. If you have any special shipping instructions or requests, be sure to email them immediately, along with your order number, to info@roobearkids.com

Estimated Expected Delivery for Canadian Standard Shipping is 5-10 Business Days.

Estimated Expected Delivery for Canadian Lettermail is 5-10 business days.

Estimated Expected Express Shipping time is 2-5 Business Days

SHIPPING DURING SALES/LAUNCHES: Purchases made during large releases may take up to 3 weeks to be processed and packaged before shipment and/or sales may take up to 4 weeks to be processed and packaged before shipment.

During sales, we are unable to change shipping addresses or combine shipping on multiple orders.
Items may be restocked or further marked down during the sale. Refunds will not be issued for purchases made before a restock or further markdown.
Roobear Sleep & Play reserves the right to refund any purchase.

ORDER EDITING/CANCELLATION:

To cancel or edit your order, please contact info@roobearkids.com with your order number within 24hrs of purchasing.

If you want to make any changes (add something, remove something, change your address, cancel your order) outside of the 24-hour purchase window, you can contact us and we will do our best to accommodate your request, however, please note that we cannot guarentee these changes can be made. If outside of the initial 24hrs after your order was placed, If you’d like to add something to your order, please place an additional order, and be aware that we are unable to combine orders.

RETURN POLICY:

We hope you love everything you order, like so Roobear customers do! Items are eligible for a refund or exchange on regular priced items within 30 days of purchase. We ask that items be unworn, unwashed and in their original packaging, including tags. Sale items are final sale. Please contact customer service at info@roobearkids.com if you have any issues with a final sale item.

RETURNS AND EXCHANGES: We require that all returns are initiated within 45 days from the date marked delivered. Returns can be refunded to the original method of payment or for store credit.

We process returns within 3 weeks of receiving the package. Please keep tracking info of your returned package.

International Returns (From Outside the US and Canada): Customer will be responsible for the return fees.

Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

If you purchased from a third party vendor i.e., a local boutique or third party online store, the customer must return the product to that store, according to their return/exchange policy.

In the event a product is sold out, Roobear has the right to refund the item and ship the remainder of the order. If the entire order is sold out, Roobear has the right to cancel the order and refund the amount paid.

Should your package be returned to us by the postal carrier for any reason (such as incorrect addresses, abandoned parcel, unable to deliver, etc…) we will cancel the order and a full refund will be provided.

DAMAGE/DEFECTIVE:

If your item arrived damaged or became defective due to a manufacturer’s defect within 3 months from the date the item is marked delivered, we will gladly help you replace the item. You must email a picture of the defect and your order number or receipt to info@roobearkids.com. All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by postal carrier. Should the item be a clearance item you will only be issued the amount paid for the item.

FABRIC DISCLAIMER AND CLEANING INSTRUCTIONS:

Roobear bamboo fabrics are 95% rayon of bamboo and 5% spandex. Roobear guarantees all products to be free of manufacturer defects for 3 months from the purchase date. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact info@roobearkids.com if you believe you have received a defective product.

When washing any of your baby’s clothes, think less is more. You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s sensitive skin. You also want to avoid anything that has optical brighteners. A nice, gentle cleaner is all that is needed, and please do not use bleach. A harsher detergent can leave residues that can cause irritation or strip the fabric’s softness. You can add white vinegar to the wash as a natural fabric softener.

This is the best way to wash your bamboo clothing:

Cold water
Delicate cycle
Turn off agitator if that is an option
With like fabrics (bamboo only)
Sleepers should be washed inside out, zipped/buttoned up to decrease pilling
Sleep bags should NOT be washed inside out, but should be zipped up completely to protect the inner quilting

Roobear does not recommend using the dryer. We recommend hanging or laying flat to dry. Open your sleep bags completely and point a fan towards them to help drying time indoors.

Roobear is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.

SALES TAX

We are required by law to collect sales tax in provinces where we've reached "economic nexus" (meaning our revenue for that province has passed a certain threshold). Taxes are charged at checkout by our software according to your local retail tax laws. Calculation is based on the item(s) sold and the delivery postcal code. You may see multiple types of taxes charged on your order, these are based on your local retail tax laws. For more information please review your local retail tax laws.

ADDITIONAL INFORMATION:

Roobear reserves the right to amend any information, including, but not limited to, prices, technical specifications, terms of purchase and product offerings without prior notice.

Note: Colors may vary from how they appear on a computer or smartphone screen.

DISCLAIMER:

Roobear is not responsible for any injuries or death that may occur while using any of our products. Please ensure you are following all safety guidelines before and while using any of our products. If you see any defects or abnormal wear and tear, please inform us immediately at info@roobearkids.com Roobear is currently compliant with all Children’s Sleepwear Regulations - SOR/2016-169, found in the CANADA CONSUMER PRODUCT SAFETY ACT

Roobear may store information you enter on our site during the creation of a customer account, inquiry submissions, purchases, promotion participation, or registration for our newsletter. You may choose to not provide certain personal information, but this may limit your ability to use certain aspects of the site.

Roobear will use your inputted information to improve the quality of our services, notify you of specials and promotions, and enhance and personalize your shopping experience.

Roobear will NOT share your information with any other parties, except in the following situations:

When you have given your express consent
If required by law, or if Roobear determines in good faith that such action is necessary to conform to applicable laws or comply with any legal or regulatory requirement
To protect the rights or property of Roobear or another user, or to enforce the terms of use
in the event of a business transfer to any successor
With agents and people employed by Roobear to perform tasks on our behalf, such as providing customer service, processing credit card transactions, fulfilling orders, delivering packages, analyzing data, and sending e-mail and postal mail

At any time, you may choose to stop receiving electronic communication from Roobear by:

Clicking “Unsubscribe from this list” at the bottom of the newsletter.
E-mailing Roobear Customer Service at info@roobearkids.com

The Roobear website is encrypted, and financial transactions on the site are protected with encryption to guard your personal information. However, no transmission of data via the internet can be guaranteed to be 100% secure. Roobear, therefore, cannot guarantee the security of any information you provide and you do so at your own risk. Roobear will comply with all industry practices to ensure the security of your information on its systems.

RULES OF CONDUCT:

This website and all content and information therein is provided strictly for personal, non-commercial use. Unauthorized use of the website is prohibited. You may not reproduce, copy, distribute, sell, rent, modify, publish, publicly display, adapt, or create derivative works from the content of the website. Roobear reserves the right to terminate your access to the website at any time and for any reason, with or without cause. If you wish to terminate your own website use please contact our customer support at info@roobearkids.com

Please send any concerns regarding our privacy policy to info@roobearkids.com